Last updated: 15 April 2025

Introduction

eRideList, trading as eRideList (ABN 14218299030), registered as ERIDELIST (“we”, “us”, “our”), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and manage your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) when you use our website, mobile app, or services (collectively, the “Platform”). Our Platform is designed exclusively for Australian consumers to buy, sell, rent, or service erides and e-Services, though sellers may list products that ship from overseas. The Platform is hosted by Hostinger in Singapore, with performance optimised for Australian users via a Content Delivery Network (CDN), and integrates third-party services for authentication, mapping, spam prevention, and analytics.

 

Personal Information We Collect

“Personal information” is information or an opinion about an identifiable individual, whether true or not. We collect personal information you provide directly, such as:

• Name, email address, phone number, and account details when you-register, post listings, or contact us, including via Facebook or Google login authentication, which may provide additional profile information (e.g., profile picture) as permitted by your account settings.
• Phone number and verification data when you authenticate your account using Twilio.
• Location preferences (e.g., state, city, or precise location via Google Maps APIs) to enable local searches for erides or e-Services.
• Reviews, messages, or listing content (e.g., descriptions of e-bikes, e-scooters, e-motorbikes, e-skateboards, Hybrid EVs) you submit on the Platform.

We also collect information automatically via cookies and usage tracking, including:

• IP address, device type, browser, and browsing behaviour (e.g., pages visited) through website platform tools, Hostinger analytics, and Google Analytics.
• Interaction data (e.g., mouse movements) collected by Google reCAPTCHA to prevent spam.

We do not collect sensitive information (e.g., health, beliefs, or payment details) unless voluntarily provided in communications, and we will not use or disclose it without your explicit consent, except as required by law.

How We Collect Information

We collect personal information when you:

• Create an account or post listings for erides or e-Services, including via Facebook or Google login or Twilio phone authentication.
• Search for erides or e-Services within your state or city, using location data from Google Maps APIs.
• Communicate with other Users (e.g., via Platform messaging).
• Contact us for support or inquiries via the Contact Us form.
• Interact with the Platform, including through cookies, reCAPTCHA, or analytics tools.

For users under 18, we require parental/guardian consent to collect personal information, per APP requirements, as noted in our March 2025 eligibility guidelines.

 

How We Use Your Information

We use personal information to:

• Operate the Platform, enabling Australian consumers to post and search for buying, selling, renting, or servicing erides and e-Services within their chosen area, powered by website platform tools and Google Maps APIs.
• Authenticate users via Facebook, Google, or Twilio services.
• Protect against spam and abuse using Google reCAPTCHA.
• Communicate with you about your account, listings, or inquiries (e.g., ad approvals).
• Improve the Platform through usage tracking (e.g., search trends via Google Analytics).
• Personalise your experience with tailored local content, per April 2025 app filters.
• Send marketing messages, with your consent where required.
• Comply with legal obligations (e.g., responding to lawful requests).
• Prevent fraud or misuse (e.g., detecting unauthorised access).

We only use your information for the purposes collected, unless we notify you of a compatible purpose or obtain consent for a new use, per APP guidelines.

 

Disclosure of Information

We may disclose personal information:

• To other Users to facilitate local transactions or e-Services (e.g., sharing contact details between Buyers and Owners in Australia, though sellers may ship products from overseas).
• To third-party service providers under strict confidentiality agreements, including:
  • Hostinger: A Lithuanian company hosting our Platform in Singapore, which stores and processes Platform data, optimized for Australian users via CDN. See Hostinger Privacy Policy.
  • Website platform and theme providers, which support Platform functionality and analytics.
  • Facebook and Google: Provide login authentication and mapping services (via Google Maps APIs). See Facebook Privacy Policy, Google Privacy Policy.
  • Google reCAPTCHA: Processes interaction data for spam prevention. See Google Privacy Policy.
  • Twilio: Processes phone verification data for authentication. See Twilio Privacy Policy.
  • Analytics providers, such as Google Analytics, which track usage data. See Google Privacy Policy.
• To authorities if required by law or to protect our rights, safety, or property.
• With your consent or at your direction.

We do not sell, rent, or trade your information for marketing purposes.

 

Tracking and Analytics

We use third-party tools, such as Google Analytics and website platform analytics, to track Platform usage (e.g., traffic, behaviour). These tools may collect anonymous data like IP addresses or browsing patterns. Google reCAPTCHA collects interaction data to verify users. You can opt out via browser settings or tool-specific mechanisms (e.g., Google Analytics opt-out), though this may affect Platform features. See our Cookie Policy for details.

 

Data Security

We use industry-standard measures (e.g., encryption, access controls) via Hostinger and website platform tools to protect your information. However, no online system is 100% secure, and we cannot guarantee absolute security.

 

Data Retention

We keep personal information only as long as needed for the purposes outlined (e.g., while your account is active) or to meet legal obligations. Inactive account data may be deleted after 2 years, unless required by law, per APP guidelines.

 

Your Rights

Under the APPs, you have the right to:

• Access: Request your personal information we hold.
• Correct: Update inaccurate or incomplete information.
• Delete: Request deletion, where no longer needed, subject to legal requirements.
• Object: Opt out of marketing or certain processing.
• Complain: Contact the Office of the Australian Information Commissioner (OAIC) if you believe we’ve mishandled your information.

To exercise these rights, contact us via the Contact Us form. We’ll respond within 7 days, subject to APP exceptions.

 

Cross-Border Transfers

Our Platform is hosted by Hostinger in Singapore, as Hostinger does not operate data centers in Australia. Data may also be transferred to third-party providers (e.g., Google, Twilio) in other countries. While our services are exclusively for Australian consumers, sellers may list erides or e-Services that ship from overseas. We ensure that any cross-border data transfers comply with APP 8 by using recipients with APP-equivalent standards (e.g., contractual safeguards) or obtaining your consent, unless required by law.

 

Third-Party Links

The Platform may link to third-party sites (e.g., Facebook, Google, service provider pages). We’re not responsible for their privacy practices. Review their policies before sharing information.

 

Under-18 Protections

For users aged 16–17, we require parental/guardian consent to collect personal information, verified via email or Contact Us form. We do not knowingly collect data from users under 16. Contact us if you believe we’ve collected such data, and we’ll delete it promptly.

 

Changes to This Policy

We may update this Privacy Policy, with changes posted on the Platform. Continued use after updates constitutes acceptance. Significant changes will be notified via email or Platform notice, per April 2025 user-friendly approach.

 

Contact Us

For questions or concerns, contact us via the Contact Us form. We aim to respond within 7 days. Complaints can also be lodged with the OAIC at www.oaic.gov.au.